Customer Service Representative
New
J
JobgetherCustomer Success
United States, Central Time (7:00 a.m.–4:00 p.m., 8:00 a.m.–5:00 p.m., or 9:00 a.m.–6:00 p.m.)Full-TimeEntry
Salary$17–$19 per hour base compensation.
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 1 year
- Required Skills
- Customer serviceAccount ManagementData entry
Requirements
- High school diploma or GED.
- At least 1 year of experience in customer service, call center operations, healthcare support, administration, or a similar office-based environment.
- At least 1 year of experience working in a work-from-home environment.
- Demonstrated reliability, consistent attendance, stable work history, and commitment to meeting performance expectations.
- Experience working in a fast-paced environment with established productivity or quality targets.
- Strong computer skills and the ability to navigate multiple applications and systems simultaneously.
- Proficiency with Microsoft Outlook, Microsoft Word, and other standard business applications.
- Strong verbal and written communication skills.
- Ability to work independently while maintaining productivity and service standards in a home-based environment.
- Ability to maintain a private and secure workspace and meet required internet connectivity standards.
Responsibilities
- Handle inbound and outbound customer calls regarding account balances, payments, and account-related questions.
- Clearly and professionally explain balances, payment information, available options, and applicable support programs.
- Establish payment arrangements and process customer transactions accurately over the phone.
- Document customer interactions accurately while navigating multiple applications and systems simultaneously.
- Follow established workflows, scripts, policies, and applicable compliance requirements.
- Meet established performance expectations related to productivity, quality, attendance, and customer satisfaction.
- Assist customers in identifying available financial assistance or support programs when appropriate.
- Resolve customer concerns professionally and escalate issues when necessary.
- Maintain accurate account information and collaborate with internal teams to support effective account management.
- Protect customer information by maintaining a private, secure workspace and following applicable privacy and security practices.
View Full Description & ApplyYou'll be redirected to the employer's site
