Customer Service Representative
New
D
Dane Street Government ServicesHealthcare Services
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceQuality AssuranceHIPAAData entry
Requirements
- Associate's degree or equivalent practical experience.
- Professional experience in a healthcare, insurance, or government services setting.
- Experience managing high-volume email correspondence.
- Strong computer literacy and typing speed.
- Comfort navigating multiple software databases, web portals, and email systems simultaneously.
- Exceptional written and verbal communication skills.
- Strong attention to detail and time-management capabilities.
- Sound critical-thinking skills.
- Ability to work in an environment free from distractions.
- Prior experience with the No Surprises Act (NSA), Federal IDR, CMS processes, or healthcare dispute resolution is preferred.
- Background in healthcare claims, billing, or quality assurance/auditing is preferred.
Responsibilities
- Monitor the NSA IDRE inbox continuously to prioritize, process, and route incoming case communications and documentation.
- Track case progress against NSA IDR workflows and coordinate with Arbitrators and internal teams.
- Perform duties in compliance with NSA, Federal IDR, CMS, and HIPAA guidelines while safeguarding PHI.
- Deliver professional written and phone communication to stakeholders including clients, providers, and Arbitrators.
- Participate in quality assurance reviews of Arbitrator determinations to ensure accuracy and consistency.
- Monitor case aging and workload reports to identify bottlenecks and escalate potential non-compliance.
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