Remote Insurance Customer Service Representative (Unlicensed)

New

MCICustomer Service

United StatesFull-TimeEntry

Salary not disclosed

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Job Details

Required Skills: Microsoft ExcelMicrosoft OfficeProblem SolvingCustomer serviceNegotiationPowerPoint

Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
The ability to type swiftly and accurately (20+ words a minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
The ability to evaluate, troubleshoot, and follow-up on customer issues.
An aptitude for conflict resolution, problem-solving, and negotiation.
Must be customer service oriented (empathetic, responsive, patient, and conscientious).
Ability to multi-task, stay focused, and self-manage.
Strong team orientation and customer focus.

Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
Listen to customers, understand their needs, and resolve customer issues.
Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
Utilize systems and technology to complete account management tasks.
Accurately document and process customer orders in appropriate systems.
Follow all required scripts, policies, and procedures.
Comply with requirements surrounding confidential information and personal information.
Escalate customer issues to the appropriate staff and managerial for resolution as needed.
Attend meetings and training to stay up to date on changes to program knowledge, systems, and processes.

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