Remote Mortgage Customer Service Representative
New
M
MCIFinancial Services
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft OfficeCommunication SkillsProblem SolvingCustomer serviceData entryCRM
Requirements
- Must be 18 years of age
- High School Diploma or Equivalent
- Ability to multi-task using multiple screens and systems while talking on the phone
- Ability to type 30-45 words per minute
- Fluent English (read and speak)
- Familiarity with computer and Windows PC applications
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Sharepoint)
- Excellent organizational, written, and oral communication skills
- Customer service orientation (empathetic, responsive, patient, and conscientious)
- Highly reliable with the ability to maintain regular attendance and punctuality
Responsibilities
- Handle inbound customer calls in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problems solving and effective call handling
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize knowledge base and training to accurately answer customer questions
- Create and maintain customer CRM records with accurate call details
- Accurately document call resolution in appropriate systems
- Strictly follow client process for handling financial issues and inquiries
- Comply with requirements surrounding confidential information and personal information
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