Bilingual Customer Service Representative
New
M
MCIBusiness Services
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Fluent in both English and Spanish
- Experience
- 1 year of experience preferred
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceData entryTechnical support
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Fluent in both English and Spanish
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow-up on customer issues
- Aptitude for conflict resolution, problem-solving, and negotiation
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
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