Customer Service Representative - Government Products
New
J
JobgetherHealthcare
Candidates must have a primary home address in an eligible employer-registration state: AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, or WI, 8:00 a.m. to 9:00 p.m. CTFull-TimeEntry
SalaryCompetitive salary grade of $34,100–$53,200, with a typical hiring range of $33,300–$43,680
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceTime ManagementMultitaskingData entry
Requirements
- High school diploma, GED, or equivalent; relevant work experience may be considered in place of the educational requirement.
- 2+ years of customer service experience, preferably in a healthcare-related environment.
- Excellent verbal and written communication skills.
- Strong customer-service orientation and ability to deliver quality experiences.
- Advanced multitasking and time-management abilities.
- Strong attention to accuracy and detail.
- Ability to learn quickly and retain detailed product and process information.
- Ability to apply knowledge across multiple systems and platforms.
- Strong collaboration skills and willingness to support colleagues.
- Adaptability and resilience in a rapidly changing healthcare and operational environment.
Responsibilities
- Provide high-quality, empathetic inbound customer service to members, resolving questions and concerns related to claims, enrollment, billing, pharmacy, benefits, contracts, and other health plan services.
- Explain benefits, coverage details, and applicable policies clearly and accurately while ensuring members understand their available options.
- Apply established service-recovery processes to manage complex or sensitive customer situations and work toward effective resolutions.
- Deliver consistently high levels of service satisfaction while maintaining accuracy, professionalism, and appropriate documentation.
- Manage multiple systems, customer interactions, and information sources simultaneously while maintaining efficient time management and attention to detail.
- Collaborate closely with teammates to resolve customer issues, share knowledge, and contribute to a supportive service environment.
- Identify opportunities for process improvements and provide constructive feedback to peers and mentors.
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