Customer Service Representative – Utility Billing
New
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Five Star SolutionsUtility Billing
AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY, 7:00am-9:00pm (CST)Full-TimeEntry
Salary$14 - $14 an hour. Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year
- Required Skills
- Customer serviceAccount ManagementData entry
Requirements
- 1 year previous customer service, call center, or office experience preferred
- Strong verbal and written communication skills
- Comfortable working with billing and account information
- Strong attention to detail
- Ability to navigate multiple computer systems
- Professional and empathetic approach to customer concerns
- Reliable attendance and punctuality
- Ability to work independently and as part of a team
- Comfortable handling potentially difficult customer interactions
- Must be comfortable cross training on other accounts
Responsibilities
- Assist customers with questions regarding their natural gas bills and account balances
- Process and assist with customer payments
- Research and resolve account-related issues
- Explain billing information, charges, and payment options clearly
- Update and maintain accurate customer account information
- Handle customer questions and concerns professionally and efficiently
- Follow established procedures and privacy requirements
- Document customer interactions accurately
- Escalate issues when additional assistance or authorization is required
- Provide excellent customer service on every interaction
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