Customer Service Representative
New
T
Third Party CSCustomer Service
United StatesFull-TimeEntry
Salary40,000 - 75,000 USD per year
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Job Details
- Required Skills
- Time ManagementMultitaskingActive listeningCustomer support
Requirements
- Previous experience in customer support, client services, sales, or a related field
- Excellent verbal communication skills for phone and digital platforms
- Basic computer skills and proficiency with common software
- Demonstrated ability to multitask effectively
- Strong time management and prioritization skills
- Ability to listen actively to address customer concerns
- Customer-focused mindset to drive positive resolution
Responsibilities
- Provide excellent customer care to assess needs and ensure positive experiences
- Manage incoming inquiries via phone, email, chat, and IVR systems
- Follow established customer service procedures and policies
- Strive to meet or exceed individual and team performance goals
- Maintain accurate records of customer interactions and account changes
- Perform up-selling duties when required
- Schedule callbacks and appointments to facilitate issue resolution
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