Customer Service Representative
New
A
Apogee SignsSignage Manufacturing
Midway, Florida, United States. California, United States. Iowa, United States. Missouri, United States. Nevada, United States. Virginia, United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceData entry
Requirements
- Previous administrative, office, customer service, or related experience preferred.
- Strong communication and interpersonal skills with a professional and friendly approach.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office, Google Workspace, or similar business software.
- Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
- Strong written and verbal communication skills.
- Dependable, proactive, and comfortable working both independently and as part of a team.
- Ability to learn new software, processes, and systems quickly.
- A positive attitude and commitment to providing excellent service.
Responsibilities
- Answer and respond to phone calls, emails, and other customer inquiries in a professional, friendly, and timely manner.
- Provide accurate information about products, services, orders, pricing, and company policies.
- Assist customers with order information, invoices, scheduling, and general account questions.
- Resolve customer concerns and complaints efficiently while maintaining a positive and professional attitude.
- Follow up with customers to ensure questions and issues are fully resolved.
- Enter and update customer information, orders, and communications accurately in internal systems.
- Coordinate with sales, operations, vendors, and other team members to address customer needs.
- Schedule appointments, service calls, meetings, and other customer-related activities.
- Prepare, organize, and maintain customer records, documentation, and reports.
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