- Answer and respond to phone calls, emails, and other customer inquiries in a professional, friendly, and timely manner.
- Provide accurate information about products, services, orders, pricing, and company policies.
- Assist customers with order information, invoices, scheduling, and general account questions.
- Resolve customer concerns and complaints efficiently while maintaining a positive and professional attitude.
- Follow up with customers to ensure questions and issues are fully resolved.
- Enter and update customer information, orders, and communications accurately in internal systems.
- Coordinate with sales, operations, vendors, and other team members to address customer needs.
- Schedule appointments, service calls, meetings, and other customer-related activities.
- Prepare, organize, and maintain customer records, documentation, and reports.
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