Virtual Front Desk Operator (Vet Clinics)
New
S
ScaleSourceVeterinary Services
Mexico. Colombia. Kenya. South Africa. Philippines. India, Must work 10am-12pm and 4pm-6pm Central Time, five days a weekFull-TimeMiddle
Salary1,000 - 1,500 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1-5 years
- Required Skills
- Customer service
Requirements
- 1-5 years in customer-facing phone work such as hospitality, dental or medical reception, or salon coordination
- Hands-on experience using a practice management system, a dialer, and SMS tools
- Ability to remain calm and clear when speaking with anxious or upset callers
- Genuinely fluent in English, spoken and written
- Reliable availability for 10am-12pm and 4pm-6pm Central time windows, five days a week
- Reliable internet connection
- Professional setup including camera, lighting, and sound equipment for video calls
- Experience in veterinary, medical, or dental front desk operations (preferred)
Responsibilities
- Answer calls and figure out quickly what each caller actually needs
- Book, confirm, and reschedule appointments accurately in the clinic's practice management system
- Ask a few quick questions on every call to catch symptoms that need urgent attention, and know when to send someone to the ER instead of booking a routine visit
- Follow up on missed calls the same day
- Log calls and messages in the practice management system so the clinical team has real notes to work from
- Flag patterns, like a string of complaints or a scheduling gap, to the clinic
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