Virtual Assistant - MedSpa Sales & Front Desk
New
W
Winning AssistantsMedSpa, Aesthetics & Wellness
Philippines, 10:00 AM–7:00 PM CST or 11:00 AM–8:00 PM CSTFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Experience
- At least 1 year of experience in sales, lead conversion, appointment setting, customer service, or a similar client-facing role.
- Required Skills
- Customer serviceCRM
Requirements
- Minimum 1 year of experience in sales, lead conversion, appointment setting, or client-facing customer service.
- Excellent spoken English with a minimal noticeable accent and a professional, pleasant phone voice.
- Strong emotional intelligence, active listening, and conversational skills.
- Ability to work independently, maintain organization, and handle difficult patient interactions professionally.
- Proficiency in basic computer tasks and comfortable with virtual office tools.
- Reliable high-speed internet (minimum 25 Mbps) and a quiet, professional workspace.
- Mandatory ability to provide NBI Clearance and/or Local Police Clearance before onboarding.
- Must be available for video meetings with camera on.
- Experience with MedSpa, aesthetics, or healthcare settings is preferred.
- Familiarity with Jane EMR is preferred.
- Experience with medical scribing or SOAP notes is preferred.
Responsibilities
- Respond promptly to calls, texts, and social media leads to convert them into booked appointments.
- Manage scheduling, rescheduling, and appointment reminders, including filling cancellations and waitlists.
- Conduct consistent patient outreach to encourage rebooking, follow-ups, and lab completions.
- Explain services, pricing, and promotions while identifying opportunities to recommend additional treatments.
- Maintain accurate patient charts, lead trackers, and intake documentation.
- Assist with medical scribing and SOAP notes for wellness and hormone consultations.
- Track and follow up on Google reviews and patient referral promotions.
- Provide daily summaries regarding lead status, scheduling updates, and critical patient issues.
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