Customer Service and Ecommerce Operations Specialist
New
O
OutForceEcommerce / Footwear
Philippines, UK working hoursFull-TimeMiddle
SalaryPHP 65000 - 65000 / year
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Job Details
- Languages
- English
- Required Skills
- ShopifyContent managementSEOCustomer service
Requirements
- Excellent written English communication skills.
- Proactive problem-solving abilities and strong sense of ownership.
- Confident and comfortable interacting with customers.
- Previous experience in customer service for a direct-to-consumer ecommerce or retail brand.
- Familiarity with helpdesk platforms such as Gorgias, Zendesk, or Re:amaze.
- Ability to work independently with limited supervision.
- Comfortable working with AI-assisted tools for daily tasks.
- Working knowledge of Shopify (helpful, not essential).
- Experience with Canva or similar design tools (nice to have).
Responsibilities
- Answer customer tickets and chats in Gorgias for UK and US websites.
- Handle fit, sizing, and product suitability enquiries.
- Monitor and respond to customer reviews across platforms.
- Manage return processes using the SWAP portal and fulfillment system.
- Identify and flag recurring return reasons or fit/sizing issues for product team improvements.
- Assist with product uploads, content management, and SEO optimization on Shopify.
- Review and improve AI-generated customer responses and help center macros.
- Provide administrative support to the founder (approximately 4-6 hours/week).
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