Remote Bilingual Customer Service Agent (Spanish)
New
M
MCIBusiness Services
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Spanish and English
- Experience
- 6 months
- Required Skills
- Microsoft OfficeCustomer serviceTroubleshootingData entryCRM
Requirements
- Must be 18 years or older.
- High school diploma or equivalent.
- Fluent in Spanish and English (spoken and written).
- Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
- Strong written and verbal communication skills.
- Typing speed of 40+ WPM with 95% accuracy.
- Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
- Familiarity with Windows PC applications and ability to learn new systems.
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with CRM platforms is a plus.
- Strong problem-solving, conflict resolution, and negotiation skills.
- Ability to multitask, self-manage, and adapt to change.
- Flexibility to work shifts, including weekends and holidays.
Responsibilities
- Handle inbound and outbound calls, chats, and emails with professionalism and empathy.
- Actively listen to customer concerns and provide accurate, timely solutions.
- Research and resolve account issues by coordinating with internal departments.
- Follow client-specific processes, scripts, and compliance protocols.
- Use CRM and support platforms to manage customer interactions and update records.
- Escalate unresolved issues to supervisors when necessary.
- Ensure first-contact resolution through effective troubleshooting and communication.
- Stay current with training materials, system updates, and product knowledge.
- Maintain confidentiality and protect customer data.
- Meet attendance, schedule, and performance expectations.
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