Customer Service Agent
New
S
SkylightConsumer Electronics
Philippines, US time zones (non-negotiable)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2 years
- Required Skills
- TroubleshootingCRMCustomer support
Requirements
- 2 years in a Customer service role (Phone)
- Fluent in English with exceptionally clear written and verbal communication skills
- Strong understanding of a wide array of English idioms
- Proven customer support experience or experience as a Client Service Representative
- Strong customer focus and ability to adapt and respond to different types of customers
- Ability to critically think through issues via active listening and empathy
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- Excellent internet connection for video calls
- Availability to work US time zones
Responsibilities
- Accurately answer phone calls and emails from customers who need assistance with troubleshooting their Frames
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team KPIs
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Support the Product Team in troubleshooting by recreating the problems reported by customers
- Escalate any high priority issues to Team Leads
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