Customer Service Representative (Shopify)
New
T
TwoconnectE-commerce
Metro Manila, Philippines, 7:00 AM – 4:00 PM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- ShopifyCustomer support
Requirements
- Bachelor’s degree in Business, Communications, Customer Service, or a related field (or equivalent practical experience).
- 2+ years of customer service experience within an e-commerce environment.
- Experience with Shopify (highly desirable).
- Experience with Gorgias.
- Familiarity with other e-commerce and logistics tools.
- Excellent written and verbal communication skills.
- Strong troubleshooting and problem-solving skills for logistics and order management.
- Highly organized with the ability to manage competing priorities.
- Keen attention to detail for order processing and records.
- Proactive, customer-first mindset.
Responsibilities
- Manage and respond to customer inquiries across multiple channels (email, social media, chat).
- Assist customers with order processing, tracking, cancellations, and order changes.
- Handle complex logistics cases such as lost parcels and delivery disputes.
- Process wholesale orders, ensuring accurate invoicing and relationship management.
- Maintain accurate customer account records, including order history and returns.
- Process subscription cancellations and refunds in line with company policies.
- Utilize Gorgias to manage and streamline customer inquiries.
- Manage influencer deliveries and reporting using Carton Cloud.
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