Senior Sales & Customer Success Operations Manager
New
C
ChowNowRestaurant Technology
This is a remote role based in the United States.Full-TimeSenior
Salary$130,000 - $168,000 (depending on candidate location and experience)
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Job Details
- Experience
- 6+ years of experience in sales operations, revenue operations, customer success operations, or a similar cross-functional business partner role.
- Required Skills
- SalesforceReporting
Requirements
- 6+ years of experience in sales operations, revenue operations, customer success operations, or a similar cross-functional business partner role.
- Experience with compensation plan administration or SPIFF/addendum tracking.
- Strong operational judgment to identify and solve sales and customer success friction points.
- Ability to turn business needs into clear, buildable technical requirements for system teams.
- Proficiency in Salesforce to build reports and pull ad-hoc data.
- Proficiency in Outreach and Gong; experience with PlanHat is a plus.
- Fluent in data and systems terminology to collaborate with engineering and business systems teams.
- Strong problem-solving skills with the ability to work under minimal direction.
- Ability to thrive in a fast-paced, scrappy work environment with changing priorities.
- High attention to detail to ensure accurate reporting and system performance tracking.
- Strong interpersonal and communication skills for interacting with leadership.
Responsibilities
- Define commission calculation logic, QA plan payouts, and manage SPIFF and addendum tracking.
- Own territory transfers, assignment, and evaluation in partnership with sales leadership.
- Define pipeline stage entry and exit criteria and oversee sales forecasting and pipeline health reporting.
- Develop onboarding checklists, escalations, and SLAs for new customers.
- Establish customer health score logic, account risk alerts, and lifecycle stage management.
- Partner with Business Systems to implement Salesforce fields, automations, and reporting requirements.
- Ensure data hygiene and audit CRM objects to maintain accurate reporting and process consistency.
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