- Define commission calculation logic, QA plan payouts, and manage SPIFF and addendum tracking.
- Own territory transfers, assignment, and evaluation in partnership with sales leadership.
- Define pipeline stage entry and exit criteria and oversee sales forecasting and pipeline health reporting.
- Develop onboarding checklists, escalations, and SLAs for new customers.
- Establish customer health score logic, account risk alerts, and lifecycle stage management.
- Partner with Business Systems to implement Salesforce fields, automations, and reporting requirements.
- Ensure data hygiene and audit CRM objects to maintain accurate reporting and process consistency.
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