- Partner with Sales and CS leadership to diagnose operational friction and define technical solutions.
- Act as the primary systems architect across the GTM stack including Salesforce, HubSpot, PlanHat, Gong, PartnerStack, and LeanData.
- Lead initiatives to resolve technical debt, including cleaning up legacy customizations and fragile integrations.
- Manage and develop the Business Ops, Marketing & Partner Ops, and Biz Systems teams.
- Own territory and compensation planning infrastructure, forecasting rigor, and cross-functional process rollouts.
- Advise the CEO on process risks, opportunities, and strategic sequencing of GTM system improvements.
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