Senior Sales & Customer Success Operations Manager
New
J
JobgetherSales and Customer Success Operations
Based in the United StatesFull-TimeSenior
Salary$130,000–$168,000, depending on location and experience.
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforce
Requirements
- 5+ years of experience in Sales Operations, Revenue Operations, or Customer Success Operations.
- Proven ability to translate business problems into technical system requirements.
- Strong working knowledge of Salesforce (reporting, data analysis, documentation).
- Experience using Outreach and Gong; PlanHat familiarity is a plus.
- Deep understanding of sales/CS processes (pipeline, lifecycle, commissions, churn, expansion).
- Strong analytical skills with the ability to identify trends and root causes.
- Effective communication skills for both leadership and technical partners.
- High attention to detail in defining specifications and managing data.
- Ability to work independently and manage ambiguity in a fast-paced environment.
- Strong systems-thinking mindset regarding the interaction of technology, data, and incentives.
Responsibilities
- Own sales operations processes including territory assignments, discounting governance, deal desk, commissions, SPIFF payouts, and performance reporting.
- Define sales lifecycle requirements, rules of engagement, and data standards in Salesforce.
- Establish onboarding lifecycle stages, SLAs, and handoffs between Sales, Onboarding, and Customer Success.
- Translate operational needs into technical Salesforce requirements for Business Systems partners.
- Own customer success operations including health scoring, churn tracking, renewals, and expansion workflows.
- Develop and maintain reporting on team activity, pipeline, and operational outcomes.
- Audit CRM data hygiene and improve Outreach sequences for team efficiency.
- Diagnose performance gaps and partner with cross-functional leadership to implement improvements.
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