Senior Customer Success Manager
New
O
OpenSesameE-learning
This position can be based anywhere in the US.Full-TimeSenior
SalaryOn-target earnings for this role range between $140,000 - $150,000 per year
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Job Details
- Required Skills
- SalesforceCustomer SuccessAccount ManagementRelationship management
Requirements
- Experience managing a portfolio of complex, enterprise-level accounts.
- Demonstrated ability to drive retention, account growth, and customer satisfaction metrics.
- Proven track record of forecasting and closing renewals.
- Proficiency in Salesforce or similar CRM software.
- Experience with Gainsight or similar customer success platforms.
- Ability to build and maintain relationships with executive officers.
- Strong presentation and virtual demonstration skills.
- Ability to travel up to 35 days per year.
- Commitment to ongoing learning and AI-enabled work practices.
Responsibilities
- Partner with enterprise customers on strategic training initiatives.
- Define high-level marketing and communication strategies within customer organizations.
- Drive increased utilization and engagement through long-term relationships.
- Conduct virtual demos and deliver customer journey touchpoints.
- Forecast and close renewal opportunities to ensure retention.
- Build success plans and executive relationships with enterprise accounts.
- Maintain accurate records of activities, meetings, and opportunities in Salesforce and Gainsight.
- Collaborate with internal Support, Curation, and Sales teams to drive success.
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