Senior Customer Success Manager
New
N
nCinoFinancial Services
Remote, USA; Wilmington, NCFull-TimeSenior
Salary72,300 - 119,300 USD per year
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Job Details
- Experience
- 4+ years of relevant experience
- Required Skills
- SalesforceChange ManagementCustomer SuccessAccount ManagementCRM
Requirements
- Bachelor’s degree and 4+ years of relevant experience or equivalent combination of education and performance.
- Proven experience with account portfolio planning and prioritization.
- Ability to act as a credible coach on change management (cultural, technical, and business).
- Strong communication and interpersonal skills with experience mediating conflict.
- Knowledge of nCino product and platform features and the technical ecosystem.
- Demonstrated effectiveness at leading and facilitating meetings and workshops.
- Ability to analyze significant problems and provide recommendations.
- Experience with CRM or IT systems.
- Working knowledge of software development processes and design methodologies.
- Willingness to travel 15-25% of the time.
- Requirement to obtain two Salesforce.com certifications within the first six months.
Responsibilities
- Ensure customers derive maximum value from their nCino investment and licenses through an Executive Business Review process.
- Manage assigned accounts in collaboration with Sales Account Managers and Support Engineers.
- Partner with customers to establish transformational Optimization Plans.
- Network within accounts from C-Level down to ensure successful execution of optimization plans.
- Identify customer risks and develop mitigation strategies.
- Serve as a customer advocate to drive industry best practices and product evolution.
- Deliver customers to the contract renewal cycle while supporting renewal efforts.
- Leverage AI tools to enhance work efficiency and automate routine tasks.
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