Manager, Customer Success Strategic Accounts
New
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EmployTalent Acquisition SaaS
Remote, USAFull-TimeManager
Salary$120,000 - $150,000 per year (USD base salary)
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Job Details
- Experience
- Minimum of 5 years of relevant experience in Customer Success or Account Management, with two of those being at the leadership level.
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Minimum 5 years of relevant experience in Customer Success or Account Management.
- Minimum 2 years of experience at the leadership level.
- Proven leadership experience in a high-growth, fast-paced SaaS environment.
- Demonstrated ability to influence credibly at all levels of an organization, including executive and C-level.
- Assertive, positive, and effective written and verbal communication.
- Ability to understand and articulate new technologies and their value propositions.
- Capability to manage a high volume of customer interactions and provide effective team coaching.
- Strong attention to detail.
Responsibilities
- Lead, mentor, and set clear performance expectations for a team of CSMs.
- Run structured 1:1s to inspect book of business, forecast risk, and coach on renewal strategy.
- Manage executive-level relationships and lead renewal conversations on complex, high-value accounts.
- Ensure standard price uplift and drive forecast discipline for retention and expansion.
- Analyze book-of-business trends to guide strategy, territory design, and resource planning.
- Operationalize KPIs and reporting to measure segment performance against retention and growth objectives.
- Collaborate with Sales, Product, Marketing, and Support leadership to align strategy.
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