Customer Success Manager
New
C
CommvaultCyber Resilience
Remote Position: Yes; Location: United StatesFull-TimeMiddle
Salary72,250 - 126,500 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 2 years
- Required Skills
- Customer SuccessSaaSAccount ManagementData management
Requirements
- Minimum of 2 years of experience in account management or a customer-facing role focused on engagement and outcome delivery.
- Experience with Customer Success methodologies, including managing expansion and renewal cycles.
- Strong passion for customer experience and a demonstrated ability to improve end-to-end customer outcomes.
- Familiarity with digital customer engagement platforms such as Gainsight and email campaign development.
- Ability to independently navigate ambiguity in a fast-paced SaaS environment.
- Working knowledge of data center operations, including networking, storage, compute, virtualization, databases, and Backup as a Service.
- Ability to complete technical enablement training while managing high-volume customer interactions.
- Technical certifications, college degree, or equivalent experience in data management, cloud services, or SaaS.
- Experience with Gainsight and Journey Orchestrator is a plus.
Responsibilities
- Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion across the Commvault portfolio.
- Design and execute messaging campaigns, including content and email sequences, using Gainsight and Marketo.
- Execute customer engagement goals defined in the Customer Journey Map, ensuring required touchpoints and feedback loops are completed.
- Identify and mitigate customer risk through direct interactions, CSAT feedback, and internal shared mailboxes.
- Proactively drive expansion by analyzing subscription consumption trends and internal business data.
- Escalate issues proactively when customer contact data is inaccurate or customers are unresponsive.
- Ensure customers meet defined Time to Onboard, Time to Adopt, and Time to Value SLAs.
View Full Description & ApplyYou'll be redirected to the employer's site
