Sr. Customer Success Manager

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AxuallHealthcare Technology

Any U.S. jurisdiction in which Axuall is registered to do businessFull-TimeSenior

SalaryBase Salary Range (Good-Faith Estimate): $130,000 - $150,000 plus incentive bonus compensation

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Job Details

5+ years of experience in Customer Success or Account Management in a healthcare tech or SaaS-based product environment.
Demonstrated experience building or significantly maturing a Customer Success function with concrete examples of developed playbooks and processes.
Excellent client service skills with the ability to communicate with diverse healthcare stakeholders, including physicians and executive leadership.
Strong administrative and organizational skills to manage business processes in complex environments.
Ability to operate with ambiguity and define structure where none currently exists.
Strong understanding of the healthcare client ecosystem and decision-making processes.
Excellent written and verbal communication skills with the ability to educate and influence clients.
Highly organized and systematic approach with superb attention to detail.

Co-design Axuall's Customer Success strategy, engagement model, and lifecycle framework.
Build foundational playbooks, processes, and tools for proactive customer success including health scoring and QBR cadence.
Own a portfolio of customer relationships post-implementation to drive adoption and value realization.
Lead regular operational reviews and health check-ins, proactively flagging and mitigating risk.
Collaborate with Client Services and Implementation teams to ensure smooth customer onboarding.
Partner with Strategic Account Managers to align on account strategy and risk mitigation.
Provide customer feedback to Product and Engineering to influence feature development.

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