Sr. Customer Success Manager
New
H
HHAeXchangeHealthcare Technology
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisSalesforceMS OfficeClient relationship management
Requirements
- Bachelor’s degree.
- 5+ years of client service experience.
- Experience overseeing teams or projects in a matrix environment.
- Experience in the healthcare or homecare industry.
- Strong client relationship management skills with experience in creative problem-solving.
- Ability to mentor and coach team members.
- Strong organizational, project management, and multitasking skills.
- Ability to manage high-pressure situations and conflict resolution.
- Proficiency in Salesforce and MS Office Suite.
- Strong negotiation skills and experience presenting to varying levels of authority.
- Detail-oriented with strong analytical skills.
Responsibilities
- Build and maintain relationships with clients, serving as the primary point of contact for operational needs.
- Ensure client retention through the delivery of exceptional service and support.
- Manage challenging client requests, issue escalations, and contract issues.
- Uncover business needs and pain points to ensure successful delivery of HHAeXchange solutions.
- Partner cross-functionally with product teams to provide insightful client feedback.
- Maintain regular communication and document client health in status reports and quarterly reviews.
- Travel regularly to client sites, conferences, and industry events to represent the company.
- Lead discovery and product demonstrations to show the value of additional solutions.
- Mentor a subset of Customer Success Managers and assist with new hire onboarding.
- Collaborate with sales teams to identify and grow market opportunities.
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