Sr. Customer Success Manager
New
J
JobgetherEnterprise Software
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–8 years
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelCustomer SuccessPowerPoint
Requirements
- 5–8 years of experience in customer success, strategic account management, consulting, or a closely related field.
- Bachelor’s degree required.
- Experience working with enterprise or complex B2B clients and managing relationships with multiple stakeholders.
- Strong analytical and complex problem-solving skills, with the ability to turn customer and account data into actionable business insights.
- Strong proficiency in Excel and PowerPoint, including the ability to analyze, visualize, and present performance information effectively.
- Excellent professional communication skills and the ability to communicate effectively with enterprise-level stakeholders.
- Strong organizational skills and exceptional attention to detail.
- Highly self-driven, proactive, and committed to delivering a superior customer experience.
- Ability to manage multiple priorities, projects, and customer initiatives while maintaining high service standards.
- Strong collaboration skills and ability to work effectively across sales, product, data science, and customer success functions.
Responsibilities
- Own the end-to-end customer success lifecycle from post-onboarding and training through ongoing engagement, expansion, and renewal.
- Build and maintain trusted relationships with customer sponsors and stakeholders across multiple levels of enterprise organizations.
- Monitor and analyze account-specific data to identify potential churn risks, expansion opportunities, and areas requiring strategic intervention.
- Develop proactive account plans to address customer risks and capitalize on upsell and growth opportunities.
- Translate complex data and performance metrics into clear insights, recommendations, and compelling customer-facing success stories.
- Partner effectively with sales, product, data science, and internal customer success teams to maximize customer outcomes.
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