Customer Success Manager, Enterprise - Unity
New
O
OnitLegal Technology
Remote - USAFull-TimeSenior
Salary$92,500 - $115,000 a year, Commission: 20% of base salary
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- 5+ years of professional experience in Customer Success, Account Management, or Implementation.
- Background in Consulting or Software (Legal Software experience is a plus).
- Strong understanding of SaaS business models and metrics.
- Startup experience working within a small Customer Success organization.
- Experience working with multiple stakeholders, including Legal Ops, Legal, Finance, and IT.
- Proven ability to serve as a strategic advisor and thought leader.
- Strong problem-solving and proactive communication skills.
- Ability to demonstrate senior-level accountability and technical excellence.
- Bachelor's Degree (preferred).
Responsibilities
- Own success strategy for assigned customer segment to ensure satisfaction, retention, and growth.
- Identify risks to customer health, design mitigation strategies, and drive engagement.
- Build and maintain strong relationships with key client stakeholders as a trusted partner.
- Drive product adoption through scalable programs and training sessions.
- Provide strategic advice on industry trends and best practices to maximize platform value.
- Collaborate cross-functionally with internal teams to deliver seamless customer experiences.
- Develop and share best practices to improve operational quality, efficiency, and effectiveness.
- Assist with onboarding new hires and participate in the interview process.
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