Enterprise Customer Success Manager - Partners
New
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SukiHealth Tech
Remote, US, flexible hours based upon client’s and providers’ schedules in different time zones across the USFull-TimeSenior
Salary$165,000 - $180,000 OTE in CA
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Job Details
- Experience
- 8+ years of experience
- Required Skills
- RESTful APIsCustomer SuccessAccount Management
Requirements
- 8+ years of experience in an Enterprise Customer Success, Technical Account Management, or Strategic Partner Success role.
- Preferably experienced within a B2B SaaS, API, or Platform-focused company.
- Experience in the Health Tech, EMR, or Digital Health space.
- Demonstrated ability to drive significant business outcomes for large, complex enterprise customers.
- Exceptional communication, presentation, and executive-level relationship management skills.
- Bachelor's degree in engineering, science, or a technical discipline.
- Ability to work flexible hours across different US time zones.
- Available for an annual company-wide retreat and quarterly in-person working sessions near Redwood City, California.
Responsibilities
- Serve as the quarterback for 'Suki for Partners' accounts to manage relationships, adoption, retention, and expansion.
- Conduct regular, sophisticated business reviews with C-level executives and senior leaders focusing on revenue growth and end-user adoption.
- Partner closely with customer product/engineering teams and Suki’s Solutions engineering team to understand platform architectures.
- Collaborate with partner enablement and customer teams to build training programs, collateral, and success stories.
- Improve existing processes and develop new approaches to drive client satisfaction.
- Engage with Marketing to increase user engagement and provide customer insights to the Product team.
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