Customer Success Manager
New
D
Daybreak HealthEdTech Healthcare
100% RemoteFull-TimeMiddle
Salary85,000 - 95,000 USD per year
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Job Details
- Required Skills
- Project ManagementData AnalysisSalesforceCustomer Success
Requirements
- Experience in EdTech, education, or healthcare partnerships, product support, and enablement.
- Strong background in K-12 education.
- Track record driving adoption at scale, supporting 100+ customers and thousands of end users.
- Proven project management skills across multiple concurrent launches at different phases.
- Tech savvy with the ability to pick up new systems quickly and troubleshoot independently.
- Daily user of AI tools for professional tasks.
- Exceptional organization skills for managing deadlines and deliverables.
- Ability to turn data into insight and build simple models.
- Strong written and verbal communication skills.
- Self-starter capable of identifying and executing necessary tasks without extensive guidance.
Responsibilities
- Lead district onboarding, staff activation, and dashboard training.
- Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts.
- Run staff trainings and info sessions that get people genuinely bought in.
- Build training capacity models across your cohort to flag capacity risk before it turns into a launch delay.
- Set the support and engagement strategy per district, with real autonomy to choose the approach.
- Execute adoption campaigns through campus visits, email outreach, webinars, and data-driven interventions.
- Use AI to build personalized training decks, campaigns, and district talk tracks, applying judgment on context and tone.
- Turn district data into action and maintain documentation in shared tools.
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