Senior Manager, Fraud Operations
New
E
EngineTravel Tech
Remote - USFull-TimeManager
Salary$95,370 — $132,000 USD
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Job Details
- Experience
- 7+ years of relevant experience
- Required Skills
- SalesforceRisk Management
Requirements
- 7+ years of relevant experience.
- Card fraud operations experience (credit, prepaid, or gift card).
- People leadership experience managing investigators or analysts.
- Experience with SEON or equivalent fraud detection platform.
- Experience with Salesforce case management.
- BSA/AML familiarity.
- Familiarity with KYB outputs and fraud signal analysis.
- Strong written communication skills.
- CFE (Certified Fraud Examiner) strongly preferred.
- CAMS (Certified Anti-Money Laundering Specialist) a plus.
- Fintech, travel, or multi-product marketplace experience a plus.
Responsibilities
- Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations.
- Establish fraud classification and labeling infrastructure, defining taxonomy and standardizing case documentation.
- Build and maintain investigation playbooks and SOPs across card fraud, application fraud, EFW alerts, and coordinated fraud rings.
- Design fraud detection controls in partnership with Product and Engineering.
- Own weekly fraud intelligence reporting to the Director, Risk and CFO.
- Partner with Legal/Compliance on escalation of coordinated fraud events and regulatory documentation.
- Coordinate with Credit Underwriting and Member Support on high-severity fraud signals.
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