Account Manager - Corporate

New

Remote-first, so it can be executed from anywhere in the United States, Ability to operate in ET, CT, MT, or PT timezones is required.Full-TimeMiddle

SalaryCompetitive on target earnings (OTE) structure with a split of 70% base and 30% variable

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Job Details

Experience: Minimum 2 years of Account Management or Customer Success experience
Required Skills: SalesforceCustomer SuccessAccount ManagementData analytics

Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
Proven track record of owning commercial outcomes, including quota, renewals, cross-sell, and expansion motions.
Ability to manage high-volume books of business using a systems-oriented and playbook-driven approach.
Hands-on familiarity with AI concepts, API integrations, and SDKs.
Ability to hold technical conversations with developers and engineering teams.
Experience using product usage data to monitor account health and mitigate churn risk.
Strong communication skills for interacting with founders, technical leads, and procurement teams.
Experience in the voice AI, audio AI, or conversational AI space (preferred).
Experience selling or expanding into multiple products within a platform (preferred).

Manage the full commercial relationship and customer success for a book of 100 to 200 corporate accounts.
Develop systems, playbooks, and scaled motions to drive outcomes across a high-volume book of business.
Advise customers on agent design, voice customization, conversation flows, and technical integrations.
Use data and logs to monitor account health, spot friction, and identify expansion opportunities.
Drive Net Revenue Retention (NRR) and lead cross-sell and renewal motions end-to-end.
Partner with technical leads, founders, and procurement teams to help accounts achieve value.

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