Managing Director, Account Management
New
S
SylloLegal Tech
Remote, USAFull-TimeDirector
Salary$225,000 + equity options. United States - Remote Pay Range $220,000 — $225,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of enterprise SaaS account management or customer success experience
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- 8+ years of enterprise SaaS account management or customer success experience.
- 3+ years in a leadership role managing and coaching teams.
- Demonstrated ownership of net revenue retention or expansion ARR targets at a high-growth B2B SaaS company.
- Proven track record of building expansion playbooks and managing teams with commercial accountability.
- Expertise in building relationships with General Counsel, CLO, and litigation leadership.
- Proficiency in renewal risk management and developing recovery plans.
- Legal domain fluency regarding law firm and in-house legal department procurement processes and budget cycles.
- Strong commercial rigor, qualification, and inspection discipline applied to expansion opportunities.
- Bachelor's degree required (MBA is a plus).
Responsibilities
- Own net revenue retention and expansion ARR targets by setting goals, building forecasts, and delivering results.
- Hire and develop a high-performing Account Management team with commercial instincts and legal domain expertise.
- Establish expansion playbooks for identifying signals, advancing champion relationships, and navigating renewals.
- Manage strategic accounts directly, including sponsoring critical renewal and expansion conversations with executive leadership.
- Partner with Customer Success and Sales teams to align on health signals, adoption data, and cross-sell opportunities.
- Surface market intelligence regarding product gaps, competitive trends, and category evolution to the leadership team.
View Full Description & ApplyYou'll be redirected to the employer's site
