Director, Technical Account Management
New
J
JobgetherCybersecurity SaaS
Based in United StatesFull-TimeDirector
SalaryCompetitive salary.
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Job Details
- Experience
- 12+ years of experience in client-facing cybersecurity consulting, technical account management, or related roles
- Required Skills
- PythonCybersecurityRESTful APIsSaaS
Requirements
- 12+ years of experience in client-facing cybersecurity consulting, technical account management, or related roles, ideally with significant threat intelligence experience.
- Professional background as a SOC analyst, threat researcher, cybersecurity consultant, or similar security-focused technical role.
- Demonstrated experience leading and developing technical teams, preferably within B2B SaaS or technology environments.
- Strong understanding of cybersecurity, cyber threat intelligence, identity threats, external attack surfaces, and modern security operations.
- Experience implementing SaaS solutions and helping customers integrate technology into established security workflows.
- Hands-on experience with APIs and webhooks, with the ability to understand and support technical integrations.
- Basic Python development skills and the ability to work comfortably with technical data and automation concepts.
- Excellent problem-solving skills, with the ability to diagnose complex technical challenges and develop practical solutions.
- Exceptional communication and interpersonal skills, including the ability to explain complex technical concepts clearly to both technical and executive audiences.
- Strong cross-functional collaboration skills and experience partnering with Customer Success, Product, Engineering, Sales, and other business functions.
- Strong organizational and prioritization skills, with the ability to manage multiple customer needs and drive issues through to resolution.
- Strategic, customer-focused leadership style with the ability to balance hands-on technical involvement with team management and organizational development.
Responsibilities
- Lead, develop, and scale a high-performing team of Technical Account Managers who act as trusted customer advisors and technical escalation resources.
- Hire, onboard, coach, and manage TAM team members while assessing team capabilities, capacity, and future resourcing requirements.
- Develop and continuously improve TAM processes and workflows, emphasizing automation, efficiency, consistency, and repeatability.
- Provide advanced technical guidance to customers on cybersecurity, threat intelligence, identity security, and the effective use of security data.
- Help customers operationalize threat intelligence within their security workflows, including investigations into threat groups, phishing activity, cybercrime, and other sophisticated threats.
- Create and maintain customer playbooks, enablement materials, and best practices that translate technical capabilities into measurable business outcomes.
- Partner with Customer Success leaders to improve customer adoption, value realization, renewals, and overall account outcomes.
- Collaborate with Product and Engineering teams to resolve technical challenges, address feature requests, document solutions, and improve customer-facing capabilities.
- Establish and refine technical escalation processes across teams to ensure complex customer issues are addressed efficiently and effectively.
- Develop dashboards, KPIs, and measurement frameworks to demonstrate the impact of the TAM function on customer success and commercial outcomes.
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