Sr Software Technical Account Manager
New
A
AxonSoftware, Public Safety
Remote - Near Axon Hub (Scottsdale, Boston or Atanta)Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- Cloud ComputingCustomer SuccessSaaSNetworkingTrainingTroubleshooting
Requirements
- 4+ years of relevant experience in technical implementation, Professional Services, Technical Account Management, Customer Success Engineering, or enterprise technical support.
- Demonstrated experience implementing or supporting a hardware-plus-SaaS solution in a customer environment.
- Hands-on experience configuring, testing, troubleshooting, or supporting devices and cloud-based platforms.
- Experience delivering live training or enablement to frontline users, administrators, or operational teams.
- Working knowledge of networking fundamentals, including IP addressing, Wi-Fi, DNS, routing, and firewall/egress dependencies.
- Ability to explain complex technical concepts to diverse audiences without relying on jargon.
- Strong customer presence and the ability to remain calm and credible during escalations.
- Ability to work independently, manage multiple priorities, and keep stakeholders informed.
- Willingness and ability to travel up to 50% on short notice and support multiple time zones.
- Possess a valid driver's license.
Responsibilities
- Serve as the primary technical advisor for an assigned healthcare enterprise customer within a defined fractional allocation.
- Support the readiness, deployment, and operational adoption of Axon hardware and software.
- Travel onsite to support customer deployments, configuration, testing, go-live activities, training, and high-impact break-fix needs.
- Perform hands-on troubleshooting across hardware, devices, SaaS platforms, local connectivity, and customer workflows.
- Coordinate resolution efforts across Support, Product, Engineering, Professional Services, and third-party partners.
- Deliver practical training and enablement to frontline users, administrators, and IT teams.
- Create or improve playbooks, checklists, and knowledge articles to increase scalability.
View Full Description & ApplyYou'll be redirected to the employer's site
