Technical Account Manager
New
S
SeeqIndustrial Software
United States, Able to effectively coordinate with customers and team members across time zonesFull-TimeMiddle
Salary$130,000 USD.
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount ManagementCross-functional collaborationTechnical support
Requirements
- 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support.
- Broad technical knowledge of Seeq or a similar enterprise-level product.
- Demonstrated ownership of complex enterprise or strategic accounts as the primary technical point of contact.
- Strong technical fluency with enterprise IT ecosystems.
- Expertise in using platform analytics to facilitate data-informed decisions.
- Ability to facilitate executive-level conversations and cross-functional workshops.
- Excellent communication skills for translating field operations into product requests.
- Demonstrated ability to navigate complex customer relationships and adapt communication to the audience.
- Ability to effectively coordinate across time zones and geographically diverse regions.
- Demonstrated ability to adjust to changing priorities.
Responsibilities
- Serve as the primary technical liaison, bridging customer technical teams and Seeq teams.
- Plan and manage the rollout of customized solutions, best practices, and use cases.
- Exercise independent judgment in technical setup, integration, deployment, and site expansion planning.
- Shepherd urgent or complex support tickets and coordinate with internal teams for resolution.
- Conduct regular technical reviews, monitor performance, and drive systemic improvements.
- Collaborate with Customer Success and Revenue teams to drive renewals and identify expansion opportunities.
- Continuously audit customer hardware network health, identifying connectivity issues and uptime trends.
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