Lead Technical Account Manager, Public Sector
New
J
JobgetherB2B SaaS, FinTech
United StatesFull-TimeLead
SalaryCompetitive salary and equity package.
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Job Details
- Experience
- 5–7+ years
- Required Skills
- RESTful APIsAccount Management
Requirements
- 5–7+ years of experience supporting state and federal agencies in solutions architecture or a similar customer-facing technical role within B2B SaaS.
- Proven experience working in early-stage or high-growth startups (approx. 50–200 employees).
- Strong technical understanding of APIs, integrations, data workflows, and enterprise software architecture.
- Demonstrated experience in enterprise account management, technical implementation, or solution delivery.
- Ability to develop custom demos and navigate RFP processes, data and security requirements, and public sector compliance.
- Strong analytical and problem-solving skills for investigating complex technical issues.
- Excellent communication and presentation skills for technical and non-technical audiences.
- Strong relationship-building and stakeholder management capabilities.
- Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred).
- Ability and willingness to travel up to 30% of working days.
Responsibilities
- Own the technical post-sales relationship for assigned state and federal government accounts, serving as the primary technical contact.
- Develop and execute technical account plans that connect platform capabilities with customer business objectives.
- Lead customer onboarding, solution design, implementation, and integration initiatives.
- Create and deliver technical training programs to enable customer teams.
- Proactively identify, diagnose, and resolve technical challenges.
- Conduct regular technical reviews, health checks, and account assessments.
- Support RFPs, data and security requirements, compliance reviews, and public sector procurement processes.
- Partner with Product and Engineering teams to communicate customer needs and influence product priorities.
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