Principal Technical Account Manager
New
O
OutreachAI Revenue Platforms
This role, while fully remote, must be located in the EST time zone., ESTFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 12+ years
- Required Skills
- SalesforceRESTful APIsCRM
Requirements
- 12+ years of experience in Principal TAM, Enterprise Program Management, Principal Solutions Consulting, or related strategic technical roles.
- Proven track record managing highly strategic enterprise customers or large-scale programs.
- Recognized expertise in complex customer environments, integrations, and operational strategy at scale.
- Demonstrated ability to drive alignment on strategic initiatives across Product, Engineering, and GTM without formal authority.
- Experience building scalable frameworks and organizational programs.
- Expert-level proficiency in platform architecture, enterprise operations, and customer engagement strategy.
- Deep proficiency in CRM platforms (Salesforce, Dynamics), SSO, TCP/IP, VoIP (Twilio), and REST APIs.
- Strong strategic thinking, executive presence, and organizational leadership.
- Experience with Server Operating Systems or as a Network/Systems Administrator is preferred.
Responsibilities
- Own and lead enterprise-level strategic engagements with highly strategic customers.
- Define and drive systemic customer success initiatives and transformational programs.
- Establish TAM engagement models, success frameworks, and operational standards.
- Influence long-term product direction and roadmap prioritization as the voice of the customer.
- Lead cross-functional initiatives across Product, Engineering, and GTM teams.
- Advise senior leadership on customer strategy and systemic risk reduction.
- Champion AI adoption and develop scalable AI-enabled workflows.
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