Principal Technical Account Manager
New
O
OutreachSales Tech/SaaS
This role, while fully remote, must be located in the EST time zone., ESTFull-TimePrincipal
Salary$120,000 - $140,000 a year (Annual on target earnings)
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Job Details
- Experience
- 12+ years
- Required Skills
- Microsoft DynamicsSalesforceRESTful APIsCRM
Requirements
- 12+ years in Principal Technical Account Management, Enterprise Program Management, Principal Solutions Consulting, Support Leadership, or related strategic technical roles.
- Proven track record managing highly strategic enterprise customers or large-scale programs with significant organizational impact.
- Recognized expertise in complex customer environments, integrations, and operational strategy at scale.
- Demonstrated influence across Product, Engineering, GTM, and leadership teams without formal authority.
- Experience building scalable frameworks, processes, and organizational programs.
- Strong strategic thinking, executive presence, and organizational leadership.
- Expert-level proficiency across platform architecture, integrations, enterprise environments, and operational workflows.
- Deep proficiency in CRM platforms (Salesforce and Dynamics preferred), SSO, TCP/IP, VOIP systems (Twilio preferred), and REST APIs.
- Server Operating Systems or experience as a Network or Systems Admin preferred.
- Exceptional executive communication skills to translate complex, systemic challenges into strategic narratives.
Responsibilities
- Own and lead enterprise-level strategic engagements with highly strategic customers, serving as a strategic advisor to executive leadership.
- Define and drive systemic customer success initiatives, transformational programs, and organizational efforts with measurable business impact.
- Establish TAM engagement models, customer success frameworks, operational standards, and best practices that scale across the organization.
- Serve as the voice of the customer at a strategic level to influence long-term product direction, roadmap prioritization, and operational strategy.
- Lead cross-functional initiatives across Product, Engineering, Supportability, Escalations, and GTM leadership to drive platform evolution.
- Advise senior leadership on customer strategy, operational priorities, and systemic risk reduction.
- Champion AI adoption and innovation across the TAM organization, defining best practices and scalable AI-enabled workflows.
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