Senior Technical Account Manager
New
D
DockerDeveloper Tools
Location: Canada; Secondary Locations: United StatesFull-TimeSenior
SalaryCanada: CA$201,600 – CA$288,000 OTE + equity; United States: $139,125 – $198,750 OTE + equity
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Job Details
- Experience
- 4+ years
- Required Skills
- DockerKubernetesCI/CDDevOps
Requirements
- 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).
- Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices.
- Proven ability to translate technical capabilities into business outcomes and drive measurable customer value.
- Excellent communication skills across both technical and executive audiences.
- Skilled at identifying patterns and building long-term strategies beyond point solutions.
- Comfortable working cross-functionally in a global, distributed organization.
- Experience with developer-first platforms or PLG (product-led growth) models (bonus).
- Familiarity with AI/ML infrastructure or agent-based development platforms (bonus).
- Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company (bonus).
Responsibilities
- Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria.
- Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes.
- Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth.
- Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams.
- Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support.
- Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter.
- Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success.
- Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends.
- Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics.
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