Senior Technical Account Manager
New
J
JobgetherSaaS / Developer Tools
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience in a customer-facing technical role
- Required Skills
- DockerKubernetesCI/CDDevOpsStakeholder managementCustomer Success
Requirements
- 4+ years of experience in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).
- Strong knowledge of Docker, Kubernetes, CI/CD, and infrastructure-as-code.
- Proficiency in modern cloud-native development practices.
- Proven ability to translate complex technical capabilities into measurable business outcomes.
- Strong communication and presentation skills for both technical and executive audiences.
- Strategic thinking with the ability to identify patterns and develop long-term solutions.
- Strong relationship-management skills and a customer-first approach to complex problem-solving.
- Ability to work effectively across cross-functional teams in a globally distributed organization.
- Experience with developer-first platforms or product-led growth models is an advantage.
- Familiarity with AI/ML infrastructure or agent-based development platforms is a plus.
- Previous post-sales or lifecycle-management experience in infrastructure or SaaS is beneficial.
Responsibilities
- Build trusted relationships with assigned enterprise customers by understanding their technical environments and business priorities.
- Serve as the primary post-sales technical contact, ensuring platform capabilities align with measurable customer outcomes.
- Drive adoption and long-term value through proactive account planning and technical guidance.
- Conduct regular technical and business reviews to track progress, identify expansion opportunities, and align stakeholders.
- Anticipate technical risks and customer blockers, developing mitigation plans in partnership with internal teams.
- Partner with Solutions Engineers to ensure effective transitions from pre-sales through onboarding.
- Provide guidance on containerization, Kubernetes, CI/CD, infrastructure-as-code, and cloud-native development.
- Translate customer feedback into actionable insights for Product, Engineering, and Support teams.
- Develop reusable best practices, technical playbooks, and workshops to scale customer engagement.
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