Developer Support Engineer
New
J
JobgetherSecurity & IT
Located in an eligible country within the EMEA regionFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–6 years
- Required Skills
- SQLJavaKubernetesMicrosoft SQL ServerMySQLNosqlRESTful APIsLinuxNetworking
Requirements
- 3–6 years of experience supporting Java-based web applications or comparable enterprise software environments.
- Strong troubleshooting capabilities spanning application code, logs, databases, APIs, infrastructure, and system dependencies.
- Hands-on experience writing SQL queries and working with databases such as MySQL or Microsoft SQL Server.
- Strong Linux command-line skills, particularly for log analysis, system configuration, and environment troubleshooting.
- Experience troubleshooting networking concerns involving firewalls, proxies, connectivity, and related infrastructure.
- Practical experience working with REST APIs and SaaS or web-based applications.
- Experience with Kubernetes and an understanding of distributed application architectures.
- Strong scripting abilities and the ability to use automation to investigate problems.
- Excellent written and verbal communication skills.
- Bachelor’s degree in Computer Science or a related technical discipline is preferred.
- Experience with ArangoDB or other NoSQL databases is a plus.
Responsibilities
- Provide advanced technical support for backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
- Participate in on-call rotations and provide escalation support for complex or high-impact incidents.
- Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
- Analyze application logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
- Identify, reproduce, and document software defects and collaborate with Engineering on resolution and workarounds.
- Develop scripts and technical solutions to address complex customer issues and automate repetitive troubleshooting tasks.
- Support integrations involving REST APIs and third-party systems.
- Contribute to internal documentation, knowledge sharing, and continuous improvements to support processes and product quality.
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