Director, Patient Services Patient Strategy
New
J
JobgetherPharmaceuticals, CNS
Based in the United StatesFull-TimeDirector
SalaryBase salary range of $180,000–$235,000 per year, with compensation determined by skills, experience, and geographic location.
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Job Details
- Experience
- Minimum 10 years of relevant industry experience, including at least 5 years of Patient Services experience.
- Required Skills
- Cross-functional Team LeadershipComplianceCRM
Requirements
- Bachelor’s degree in Life Sciences, Marketing, Business, Communications, or related discipline (advanced degree preferred).
- Minimum 10 years of relevant industry experience.
- Minimum 5 years of Patient Services experience.
- Proven experience designing and implementing Patient Services operating models.
- Proven experience supporting the U.S. launch of pharmaceutical products.
- Strong understanding of Patient Services compliance, legal requirements, and promotional review processes.
- Experience supporting highly regulated therapies, with REMS or controlled-substance experience strongly preferred.
- Experience with Patient Services CRM platforms, workflow design, and process development.
- Ability to synthesize complex clinical, market, and operational information into strategies.
- Strong cross-functional leadership, communication, and stakeholder-influencing skills.
- Experience in CNS, psychiatry, or specialty pharmaceuticals preferred.
- Willingness and ability to travel approximately 10–20%.
Responsibilities
- Develop and execute the Patient Services strategy supporting the successful U.S. launch and commercialization of the therapy.
- Design, refine, and operationalize end-to-end patient and care partner journeys from referral to follow-up.
- Partner with stakeholders to support REMS requirements and ensure compliance.
- Translate strategy into operating models, workflows, CRM capabilities, and digital solutions.
- Lead launch readiness activities including SOP development, training, and governance.
- Oversee the promotional review process for patient-facing materials.
- Utilize data to drive improvements in patient and departmental outcomes.
- Lead and develop direct reports to foster a high-performing culture.
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