VIP Account Specialist
New
S
Stay GroupIGaming
Work from anywhere in the worldFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Upper-Intermediate English or higher
- Experience
- 1+ year
- Required Skills
- Data AnalysisAccount ManagementCRM
Requirements
- 1+ year of experience in VIP Account Management, Retention, high-touch Sales or a similar role.
- Proven experience in online iGaming sales, retention or comparable digital/subscription products.
- Strong understanding of key performance metrics such as GGR, ARPPU, deposit activity, churn and conversion.
- Strong communication and relationship-building skills across phone, live chat, messengers, email and SMS.
- Customer-oriented mindset combined with a strong commercial focus.
- Ability to manage multiple players and priorities while maintaining a high level of personalization.
- Data-driven and target-oriented approach.
- Upper-Intermediate English or higher.
- Good understanding of digital products and the ability to quickly learn new platforms and tools.
Responsibilities
- Manage and develop an assigned portfolio of VIP players.
- Build long-term relationships through personalized communication across calls, email, WhatsApp, Telegram and other approved channels.
- Monitor player activity and identify opportunities to increase deposits, wagering, engagement and retention.
- Proactively reactivate inactive players using approved retention and win-back strategies.
- Develop and deliver personalized offers based on player behavior, value and preferences.
- Manage daily VIP workflows and ensure all player requests are handled efficiently.
- Issue bonuses, cashback, free spins and other rewards in line with company guidelines and approved budgets.
- Track key player metrics and translate insights into practical account management actions.
- Maintain accurate player notes, communication history and activity data in CRM.
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