Manager, Implementation - Enterprise Select
New
S
SamsaraIoT, Connected Operations
Remote - USFull-TimeManager
Salary109,480 - 165,600 USD per year
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Job Details
- Experience
- 4+ years of experience managing as services team
- Required Skills
- Project ManagementIoTTeam managementStakeholder managementCustomer SuccessCRM
Requirements
- 4+ years of experience managing a services team, including supporting complex, multi-stakeholder enterprise deployments.
- Experience implementing Enterprise (medium/high touch) accounts or account management programs.
- Experience managing escalations and executive stakeholder relationships on complex, high-value accounts.
- Experience with a customer success CRM such as Gainsight and/or PSA tool.
- Solutions-oriented mindset with strong problem-solving skills.
- Strong bias for action and ability to think big.
- Bachelor’s degree from a 4-year institution.
- Experience with SaaS or IoT/hardware implementation is preferred.
- Project/program management experience (PMP or similar) is a plus.
Responsibilities
- Manage team performance against KPIs and OKRs.
- Own executive-level stakeholder relationships and lead escalation resolution for high-value accounts.
- Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs.
- Coach consultants through complex, multi-site technical implementations including hardware logistics and system/API integrations.
- Identify and implement process-improvement opportunities to increase automation and efficiency.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
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