Enterprise Customer Success Manager
New
D
DonorboxFundraising Software
Fully remote based in the United StatesFull-TimeSenior
SalarySalary: 70-90k + 3-6% commission
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Job Details
- Languages
- Speaks/Writes English (required) & French (preferred)
- Experience
- 3+ years of experience serving as a nonprofit fundraiser; 5+ years of experience in B2B SaaS as a Customer Success Manager.
- Required Skills
- Data AnalysisCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- 3+ years of experience serving as a nonprofit fundraiser.
- 5+ years of experience in a B2B SaaS business model as a Customer Success Manager.
- Proven experience in account management, sales, or support roles.
- Competency in a CRM (HubSpot or ClientSuccess preferred).
- Proficiency in data analysis and spreadsheet software.
- Bachelor's degree in a related field.
- Strong written and verbal communication skills in English.
- Demonstrated experience developing strategic account plans for risk mitigation and client retention.
- Professional experience working directly with nonprofit organizations.
- Ability to work independently with strong organizational skills and attention to detail.
Responsibilities
- Manage and retain Tier 1 and strategic accounts to build long-term relationships.
- Develop deep understanding of client missions, market positions, and fundraising goals.
- Advocate for and optimize product usage to increase client revenue.
- Provide expert implementation, UX, and marketing best practices to clients.
- Utilize data analysis and CRM systems to manage accounts, mitigate risk, and prioritize success efforts.
- Resolve client issues via email, phone, and video conference.
- Record and track all customer interactions in HubSpot.
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