Product Operations Associate
New
E
EvenUpLegal Tech, AI
This is a remote role that can be based anywhere in the United States.Full-TimeMiddle
SalaryUS-Remote: US-Remote $102,000 – $138,000 • Offers Equity; San Francisco: San Francisco $115,472 – $156,226 • Offers Equity; Canada Remote: Canada Remote CA$92,061 – CA$124,553 • Offers Equity
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Job Details
- Experience
- 2–3 years
- Required Skills
- Data AnalysisProduct OperationsPrompt Engineering
Requirements
- 2–3 years of experience in Product Operations, AI Operations, or Technical Program Management
- Proven experience owning a product or operational surface end-to-end
- Hands-on experience prompting and evaluating LLM systems
- Experience building or running a QA/evaluation process
- Experience working directly with customers to translate feedback into product changes
- Ability to hold a high quality bar under pressure in a fast-moving, non-deterministic environment
- Strong written communication skills
Responsibilities
- Partner with the Product Manager and Engineering to shape the Communication Agents roadmap
- Own the client feedback loop: join customer calls, triage incoming issues, separate one-off complaints from real defects, and close the loop with law firms and Customer Success
- Write, iterate, and test agent prompts, scripts, logic, and configurations, shipping improvements with Engineering and Data Science
- Define inputs, outputs, and escalation paths for AI agents
- Build and maintain QA rubrics and audit processes, driving fixes through to resolution
- Handle reporting and ad hoc leadership requests
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