Lead Program Manager - Community Wishlist
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Wikimedia FoundationNon-profit, Technology
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District). Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom.Full-TimeSenior
Salary130,198 - 198,422 USD per year
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Job Details
- Languages
- Excellent English written and verbal communication skills
- Experience
- 8+ years
- Required Skills
- Stakeholder managementBudget managementReporting
Requirements
- 8+ years experience in community management and community service ownership.
- 8+ years experience managing multi-stakeholder groups with staff, partner organizations, and volunteers.
- Proven track record of positive impact on large, complex projects and delivering results.
- Strong program management skills including prioritization, planning, facilitation, and decision-making.
- Excellent English written and verbal communication skills and executive presentation experience.
- Ability to influence and build rapport with distributed, culturally diverse teams.
- Commitment to and experience in creating a culture of equity, inclusion, and diversity.
- Ability to navigate ambiguity and manage complex stakeholder environments.
- Experience working with both technical and non-technical stakeholders.
- Detail-oriented mindset with the ability to manage big-picture objectives.
Responsibilities
- Lead all aspects of planning, coordination, and execution of request intake programs across teams and departments.
- Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
- Facilitate and improve team practices, workflows, and processes at a wishlist program level.
- Support community organizations to implement related programming to expand reach with target audiences.
- Manage budgets and resources for intake activities, including contracting and managing external vendors and consultants.
- Maintain strong documentation and transparent reporting structures to ensure stakeholder visibility.
- Communicate the overall vision and direction of the portfolio to various stakeholder audiences.
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