- Validate Bank Partner Invoices against internal data sources.
- Coordinate and submit Program Change Requests (PCRs) to the Bank for review and approval.
- Track PCRs for conformance to Bank service level agreements (SLAs).
- Manage and prioritize collateral materials for Bank review and approval.
- Maintain accurate documentation and logs related to partner engagements, audits, and regulatory obligations.
- Oversee program wind down cases and manage associated administrative processes.
- Update and maintain document repositories for team access.
- Serve as day-to-day contact for administrative inquiries from banking partners.
ComplianceStakeholder management