Senior Business Systems Analyst, Care Automation
New
T
ToastRestaurant Technology
Remote, USFull-TimeSenior
Salary88,000 - 181,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SQLAgileData AnalysisSalesforce
Requirements
- 5+ years as a Business Systems Analyst (or similar role) delivering enterprise-grade technical solutions.
- Demonstrated ability to translate complex business challenges into clear, testable technical specifications.
- Hands-on experience architecting integrations across enterprise systems.
- Strong technical intuition for configuration and data flows at scale.
- Proficiency in SQL.
- Proven track record of building actionable dashboards, reporting tools, and process documentation.
- Deep familiarity with Agile/SDLC methodologies.
- Solid understanding of customer care operations.
- Bachelor’s degree in a related technical/business field, or equivalent practical experience.
Responsibilities
- Partner with Product Managers to design scalable customer care processes and map end-to-end workflows.
- Translate high-level product intent into functional and technical specifications for engineering teams.
- Drive product QA and lead User Acceptance Testing (UAT) with customer care teams.
- Leverage data to quantify operational friction, build dashboards, and conduct root-cause analyses.
- Manage cross-functional project dependencies and navigate trade-offs between scope, quality, and priority.
- Identify system bottlenecks and optimize product performance and agent experience.
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