Operations Analyst
A
AnoviaTelecommunications
This is a fully remote position open to candidates based in Canada.Full-TimeMiddle
Salary44,000 - 52,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisData MiningSalesforceTableauPowerPointServiceNowProcess improvement
Requirements
- 5+ years of experience in an operational analysis, industrial engineering, or process improvement role
- Proven experience in data analysis and interpretation, with the ability to distill complex information into executive-ready insights
- Experience with Tableau data visualization platform, including report logic and metric definitions
- Familiarity with ITSM platforms such as Salesforce, ServiceNow, and PureCloud
- Advanced skills in PowerPoint or Google Slides
- Proficiency in data mining tools
- Strong written and verbal communication skills
- Ability to present technical information to both technical and non-technical audiences
Responsibilities
- Analyze operational challenges to determine whether root causes lie in people, processes, or tools, and provide data-driven recommendations
- Respond to executive requests with performance insights and escalation analysis, supported by clear visualizations
- Collaborate with Business Operations teams to build and refine dashboards that surface actionable intelligence
- Evaluate the effectiveness of existing tools and technologies, and recommend enhancements or replacements where appropriate
- Prepare and deliver executive-level presentations that translate complex findings into clear, audience-appropriate narratives
- Partner with cross-functional teams to prioritize improvement initiatives with the greatest operational impact
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